VeriFlow.me Service API
  1. Dashboard
VeriFlow.me Service API
  • Introduction
  • API Authentication
  • Webhook
  • Prices
  • Dashboard
    • 0. Secure Login & OTP
    • 1. Main Dashboard
    • 2. Verifications
    • 3. New Verification
    • 4. Verification Detail
    • 5. Manual Review
  • Services
    • Session Request
      • Create a new Session Request
      • Update a Request
      • Fetch a single request by its ID
      • Fetch all requests for the authenticated organization
    • Standalone
      • Create a new ID Verification Request
      • Create a new Face Match Request
      • Create a new Age Estimation Request
      • Create a new Proof of Address Request
      • Create a new AML Screening Request
      • Create a new Face Search Request
      • Create a new Passive Liveness Request
      • Create a new Database Validation Request
    • Phone Verification
      • Create a new Phone Verification Request
      • Check a Phone Verification Code
    • Email Verification
      • Create a new Email Verification Request
      • Check an Email Verification Code
  1. Dashboard

5. Manual Review

While our automated system handles the vast majority of verifications, certain cases may trigger security flags or data inconsistencies that require human expertise. This section guides you through managing your "In Review" queue efficiently.
verifications_in_review.png

1. Accessing the Queue#

To focus your daily workflow, you don't need to search through the entire history.
Pending Review Filter: Click on the small blue icon pending.png next to the search bar.
Action: This instantly filters the table to show only the verifications with the status In Review.
Goal: This creates a focused "To-Do List" for your compliance team to process one by one.

2. Reviewing & Decision Making#

Once you have identified the pending cases, you have two ways to handle them depending on the complexity of the case:

A. Deep Dive (Recommended)#

Before making a decision, it is crucial to understand why the case was flagged.
Click the View Details icon (view.png) to open the full report.
Here you can inspect the document images, check the biometrics score, and read specific risk warnings.

B. Quick Actions#

If the decision is obvious (or if you have already reviewed the data), you can execute the final decision directly from the dashboard row using the action buttons:
approved.png Approved Action:
Click the Green Checkmark. This overrides the flags, marks the user as Verified, and allows them to proceed. Use this when the discrepancy is minor or a false positive.
declined.png Declined Action:
Click the Red Cross. This confirms the rejection and permanently blocks the request. The status will update to Declined.

💡 Workflow Tip#

Best Practice: Always aim to clear your "In Review" queue daily. A fast manual review process prevents bottlenecks in your user onboarding and improves conversion rates.
Modificado en 2025-11-28 23:59:52
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